1. What products do you sell?
We specialize in selling snowboards and related gear through our online store.
2. Where are you located?
We are a U.S.-registered company based in California, operating primarily online.
3. How long does shipping take?
Orders are processed within 1–3 business days.
Delivery typically takes 5–10 business days within the United States.
4. Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number via email.
5. What payment methods do you accept?
We accept secure payments through trusted third-party payment providers.
6. Can I return my order?
Yes. You may request a return within 30 days of receiving your item, provided it is unused and in original condition.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
8. What should I do if I receive a damaged item?
Please contact us within 7 days with photos of the item. We will arrange a replacement or refund.
9. Can I change or cancel my order?
Orders can only be modified or canceled within a short time after placement. Please contact us as soon as possible.
10. How can I contact customer support?
You can reach us via email at:
info@marshnovalitetechllc.com
We typically respond within 24 hours.