At MARSH NOVALITE TECH LLC, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, we offer a straightforward return and refund process.
Return Eligibility
Customers may request a return within 30 days of receiving the product.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
We reserve the right to refuse returns that do not meet these conditions.
Return Process
To initiate a return, please contact us at:
📧 info@marshnovalitetechllc.com
Please include your order number and reason for return. Once approved, we will provide return instructions.
Refunds
After we receive and inspect the returned item, we will notify you of the approval status.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Non-Refundable Situations
Refunds may not be granted in the following cases:
- Items returned after 30 days
- Items that are used, damaged, or not in original condition
- Orders with incorrect shipping information provided by the customer
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Contact Information
MARSH NOVALITE TECH LLC
Address: 7000 Kings Forest Ct, Bakersfield, CA 93313, USA
Email: info@marshnovalitetechllc.com
Phone: +1 (646) 907-8468